Last updated: 2025-02-24
At Kalolo (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the lawful and transparent handling of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://kaolo.eu/ (the “Website”), in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
Louise Hallas Kjølhede
info@kalolo.eu
Data Controller under the meaning of the GDPR.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification Data: name, address
- Contact Details: email address, phone number
- Purchase Information: billing/shipping address, payment method (note: we do not store card details)
- Communication Data: messages submitted via contact forms, emails
- Newsletter Data: your email address and your consent
- Usage Data: IP address, browser type, pages visited (via cookies or analytics tools)
We do not intentionally collect special categories of personal data (e.g., health, religious beliefs, etc.).
3. How We Collect Your Data
Your data may be collected through:
- Website contact forms or order forms
- Newsletter sign-up
- Purchases from the online shop
- Direct communication via email or social media
- Cookies and tracking tools
4. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
- Performance of a contract (e.g. processing your order)
- Consent (e.g. for newsletter subscription)
- Legitimate interest (e.g. improving our services or responding to your inquiry)
- Legal obligation (e.g. accounting and tax purposes)
5. How We Use Your Data
We use your personal data for the following purposes:
- To process and ship your orders
- To respond to your inquiries
- To send you newsletters (only if you have consented)
- To improve our website and services
- To comply with legal obligations (e.g. invoicing)
6. Data Sharing and Transfers
We do not sell or rent your data. However, your data may be shared with trusted third-party service providers, such as:
- Payment processors (e.g. Klarna, PayPal)
- Shipping providers (e.g. PostNord, Instabox, Budbee, DHL)
- Email marketing services (e.g. Mailchimp)
- Web hosting and analytics providers
All third parties are contractually bound to handle your data securely and in compliance with GDPR. Data may be transferred outside the EU/EEA only when adequate safeguards are in place (e.g. EU Standard Contractual Clauses).
7. Data Retention
We only retain your personal data for as long as necessary for the purposes stated in this policy, including legal, tax, or accounting obligations.
- Newsletter data: until you unsubscribe
- Order data: kept for up to 7 years for legal reasons
- Contact form data: up to 1 year, unless related to ongoing communication
8. Your Rights
Under the GDPR, you have the following rights:
- Right of access – You can request a copy of your personal data.
- Right to rectification – You can ask us to correct inaccurate data.
- Right to erasure – You can request deletion of your data, under certain conditions.
- Right to restrict processing
- Right to data portability
- Right to object to processing, particularly for direct marketing.
- Right to withdraw consent at any time (for consent-based processing).
To exercise your rights, contact us at: info@kalolo.eu
9. Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. This includes secure servers, encryption where applicable, and limiting access to necessary personnel only.
10. Cookies and Tracking
We use cookies to enhance your experience and collect anonymous usage data.
11. Newsletter
If you subscribe to our newsletter, we will use your email address to send you updates, promotions, and news related to our paper art. You can unsubscribe at any time using the link provided in each email.
12. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any significant changes via our website or email. Please check this page regularly to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Louise Hallas Kjølhede
Email: info@kalolo.eu
You also have the right to lodge a complaint with your local Data Protection Authority.